This Shipping Policy explains how orders placed on nightquiet.co are processed, shipped, and delivered.

Order Processing

After payment is confirmed, orders are normally processed within 1 to 4 business days. During periods of high demand, product launches, promotions, holidays, or fraud review, processing may take longer.

Shipping Model and Suppliers

Night Quiet may use suppliers, fulfillment centers, shipping carriers, and dropshipping partners. For this reason, your order may be shipped by third parties, sent from different locations, and delivered in more than one package when multiple items are included.

Estimated Delivery Time

After processing and shipment, estimated delivery time is generally 7 to 20 business days, depending on destination and logistics availability. In remote areas, high-volume periods, customs inspection, carrier delays, or events outside our control, delivery may take longer.

Delivery times are estimates and are not absolute guarantees of delivery by a specific date.

Tracking

When tracking is available, we will send the tracking code or tracking link by email. It may take a few business days for the first updates to appear in the carrier's system.

Split Shipments

If your order includes more than one product, items may be shipped separately by different suppliers or fulfillment centers. In that case, you may receive more than one tracking number and packages may arrive on different dates.

Incorrect or Incomplete Address

The customer is responsible for providing a complete and accurate address at checkout. If you notice an address error, contact us immediately at support@nightquiet.co. If the order has already been processed or shipped, it may not be possible to change the address.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, local charges, fees, or inspection procedures in the destination country. When these amounts are not collected at checkout, they may be the customer's responsibility according to local law.

Delays

Delays may occur due to high logistics volume, weather, holidays, customs inspection, regional restrictions, address errors, temporary unavailability, or carrier issues. If tracking has not updated for an unusual period, contact us and we will check the situation.

Order Marked as Delivered

If tracking shows that your order was delivered but you did not receive it, please check with household members, building reception, neighbors, mailbox, local delivery office, or the local carrier. If you still need help, contact us at support@nightquiet.co.

Contact

For questions about shipping, tracking, or delivery, email support@nightquiet.co.