This Return and Refund Policy applies to purchases made on nightquiet.co. At Night Quiet, we aim to provide a clear, fair, and transparent shopping experience.

Return Window

You may request a return within 30 calendar days after receiving your order, unless applicable law provides a different mandatory right or a more favorable consumer protection period.

Return Conditions

To be eligible for a return, the item must:

• show no signs of improper use, intentional damage, or alteration;
• be returned, whenever possible, in its original packaging with all accessories, manuals, and included items;
• include proof of purchase or the order number;
• be shipped only after our support team has authorized the return.

Items That May Not Be Eligible

For hygiene, safety, or customization reasons, some items may not be eligible for return once opened, used, or damaged by the customer. This may include personal-use products, hygiene items, customized products, gift cards, digital products, and items marked as final sale, except in cases of defect, incorrect shipment, or where applicable law requires otherwise.

Defective, Damaged, or Incorrect Items

If you receive a defective item, an item damaged in transit, or an item different from what you ordered, please contact us at support@nightquiet.co within 7 calendar days after delivery. Include your order number, photos or videos of the issue, and a brief description of what happened. After review, we may offer a replacement, refund, or another appropriate solution.

How to Request a Return

To start a return, email support@nightquiet.co with:

• the full name used for the purchase;
• your order number;
• the item you want to return;
• the reason for the request;
• photos or videos, when the request involves a defect, damage, or incorrect item.

Our support team will send return instructions and the applicable return address. Because we may work with suppliers and fulfillment partners, the return address may vary depending on the product and location. Please do not send any item to an address without prior authorization.

Return Shipping Costs

When a return is requested because of a change of mind, incorrect selection, preference change, or similar reason, return shipping costs may be the customer's responsibility, unless applicable law requires otherwise. When there is a confirmed defect, incorrect item, or operational error by Night Quiet, we will provide an appropriate solution without unfair cost to the customer.

Refunds

After we receive and inspect the returned item, we will notify you by email whether the refund has been approved or declined. If approved, the refund will be processed to the original payment method. The time it takes for the amount to appear on your statement or account may vary depending on your bank, card issuer, payment provider, or financial intermediary.

Original shipping costs may be non-refundable, except where required by law or when the refund is due to a defect, incorrect item, or error by Night Quiet.

Exchanges

When an exchange is possible, it will depend on product availability. If the requested item is unavailable, we may offer a refund, store credit, coupon, or another solution agreed with the customer.

Order Cancellations

Orders may be canceled while they have not yet been processed or shipped. To request a cancellation, contact us as soon as possible at support@nightquiet.co. Once an order has entered processing or has been shipped, you may need to wait for delivery and follow the return process.

Contact

For questions about returns and refunds, contact us at support@nightquiet.co.